ThumaPay iri kugadzirira kutanga basa. Zvikumbiro zvemarezenizi zviri kuenderera mberi neReserve Bank of Zimbabwe neIPEC. Hatina mari yevatengi uye hatipi sevhisi inodzorwa kusvikira tapiwa mvumo. Verenga mamiriro edu emutemo.
Chikamu chikuru chepeji rino chakaturikirwa. Tsananguro dzakadzama, matafura nemibvunzo yakawanda dzichiri muChirungu panguva ino.
Rubatsiro

Wana mhinduro chaiyo.

Mibvunzo yakawanda yakapindurwa pazasi. Kana wako usipo, tibate — matambudziko emari haasi ekusiya akamirira mumutsara.

Nekukurumidza — akaundi yapinzwa nechisimba

Tanga wamisa chikwama mupuroguramu, wozofona. Usamirira email.

+1 (302) 272-5696

Rubatsiro rwakajairika

Mibvunzo pamusoro pemitengo, kutumira, kusimbiswa kana chinyorwa chako.

support@thumapay.com

Bhizimisi neAPI

Mibvunzo yekubatanidza, mibvunzo yekubhadhara uye kugadzira akaundi.

hello@thumapay.com
Mibvunzo inowanzobvunzwa

Mhinduro kumibvunzo inowanzobvunzwa

Kutumira pakati pezvikwama kunopera ipapo. Kutumira kubhanga kunotevera nguva yekugadzirisa inoratidzwa pakusimbisa, inogona kusvika zuva rebasa rinotevera. Kana kutumira kuchiri kumirira kupfuura nguva yakataurwa, bata rubatsiro nenhamba iri parisiti yako.
Taura nesu support straight away with the transaction reference. If the funds are unclaimed we can often stop them. Once claimed, recovery depends on the recipient agreeing to return them — we will ask, but we cannot compel it.
The usual causes are a blurred document photo, a name that does not match the ID exactly, or an expired document. Rubatsiro will tell you which one applied rather than making you guess.
Buritsa bharansi rako, wozokumbira kuvharwa kubva kurubatsiro. Tichasimbisa nechinyorwa. Zvinyorwa zvekutengeserana zvinochengetwa mushure nekuti mutemo wesevhisi dzemari unozvida.
Kwete. Zvikwama ndezvemunhu oga uye zvakasungwa pachitupa chakasimbiswa nemudziyo. Kurega mumwe munhu achitengeserana paakaundi yako kunotyora mitemo uye kunoita kuti iwe uve nemhosva yezvavanoita.
Tumira email kurubatsiro wakanyora "Chichemo" pamusoro. Uchawana nhamba yekureva nemhinduro yekuti tagamuchira mukati mezuva rimwe rebasa, uye mhedzisiro yakanyorwa. Kana usina kugutsikana, unogona kuendesa nyaya kuReserve Bank of Zimbabwe, uye tichakupa nhamba yefaira.
Zvichemo

Chichemo chinobatwa sei

01

Kwagamuchirwa

Mukati mezuva rimwe rebasa, iine nhamba yekureva yaunogona kushandisa pakubvunza zvakare.

02

Kwaferefetwa

Tinoongorora zvinyorwa toodzoka kwauri nemibvunzo kana tichiida, pane kuvhara nyaya nekushaya ruzivo.

03

Kwapindurwa nechinyorwa

Mhedzisiro yakanyorwa inotsanangura chisarudzo nezvikonzero, kusanganisira kana mhinduro isiri yawaida.

04

Kunoenderera mberi kana zvichidiwa

Kana uchiramba usina kugutsikana unogona kuendesa nyaya kuReserve Bank of Zimbabwe. Tinopa nhamba yefaira uye hatidzivisi kuendeswa kwenyaya.

Uchine dambudziko?

Titumire nhamba yekutengeserana nezvawaitarisira kuti zviitike. Kazhinji izvozvo zvinokwana kuti tiwane nyaya pamhinduro yekutanga.