Goods in transit
Per-parcel or per-consignment cover against loss and damage, attached at booking with the declared value set by the sender.
ThumaShield
Cover that is already in the booking.
Insurance fails people when it is a separate purchase, a separate app and a separate argument. ThumaShield attaches cover at the moment a parcel is booked or a trip starts, priced per consignment, and claimed in the same place.
Priced per consignmentUnderwritten by registered insurersClaims in-app
Cover at booking — illustrativeExample
Delivery fee$3.50
Goods-in-transit cover$0.25
Declared value insured$120.00
Total at booking$3.75
The premium is its own line at booking, never folded into the delivery price. You always know what the cover cost and what it covers.
ThumaPay acts as an insurance agent and distributor. Policies are underwritten by insurers registered with the Insurance and Pensions Commission, and your policy is with the underwriter. We handle distribution, the customer experience and claims facilitation — we do not carry the risk ourselves.
Cover
What can be insured
Driver accident
Personal accident and health cover for drivers and couriers working on the platform, priced per period of activity.
Vehicle cover
Comprehensive and third-party motor cover for owner-drivers and fleets, arranged through registered underwriters.
Parametric cover
Payouts triggered by a defined event rather than an assessment — faster settlement where the trigger is objective and measurable.
Fleet policies
Cover across a whole fleet with per-vehicle visibility, so an operator is not managing a dozen separate renewals.
Embedded for partners
Other platforms can attach cover to their own bookings through the API, with the premium itemised in their checkout.
Claims
The part that usually goes wrong
Most complaints about insurance are not about the premium — they are about what happens at claim time. The booking record already holds most of what an assessor needs, so we use it.
01
Claim in the app
Open the delivery or trip and claim against it. Consignment details, declared value, route and timestamps are already attached — you are not re-typing what we already know.
02
Automated first assessment
Straightforward claims within defined limits are assessed against booking data automatically, which is what makes a same-day answer possible.
03
Referred where it needs a human
Larger or contested claims go to the underwriter's assessor. You are told it has been referred, and why, rather than watching a status bar.
04
Settled to your wallet
Approved claims pay into your ThumaPay wallet, so the money is usable immediately rather than waiting on a cheque or bank transfer.
How we talk about cover
No fear, no small print games
What we commit to
State the premium as its own line. Say plainly what is covered and what is excluded, before purchase. Show the declared value being insured. Name the underwriter. Give claim decisions with reasons.
What we avoid
Fear-based selling. Jargon that obscures an exclusion. Bundling cover into a price so you cannot see it. Auto-renewing something you did not knowingly buy. Claiming to underwrite when we distribute.
Where we stand
ThumaShield and licensing
Insurance distribution requires registration with IPEC as an insurance agent, plus an underwriting partner for each product. Both are in progress.
Reserve Bank of Zimbabwe
Payment Service Provider (PSP)
National Payment Systems Act [Chapter 24:23]
Reserve Bank of Zimbabwe
Electronic Money Issuer (EMI)
National Payment Systems Act [Chapter 24:23]
Reserve Bank of Zimbabwe
Microfinance licence
Microfinance Act [Chapter 24:29]
IPEC
Insurance agent registration
Insurance Act [Chapter 24:07]
Reserve Bank of Zimbabwe
Deposit-Taking Microfinance (DTMFI)
Microfinance Act [Chapter 24:29]
ThumaPay Zimbabwe (Pvt) Limited does not currently hold customer funds and does not offer regulated financial services. Each service described on this site will be made available only after the relevant authorisation has been granted. Licence references will be published here as they are issued.
Questions
About cover and claims
A registered insurer underwrites the policy. ThumaPay distributes it as an agent and handles the experience around it. The underwriter is named in your policy documents before you buy.
The intention is that goods-in-transit cover attaches by default at booking, with the premium shown as a separate line and the declared value set by the sender. You will always see it before confirming.
Exclusions are stated in plain language before purchase rather than buried. Typical exclusions include items prohibited from carriage, undeclared value above the insured amount, and damage from inherent defect. The policy wording governs.
Straightforward claims assessed automatically against booking data are designed to settle same-day into your wallet. Larger or contested claims go to the underwriter's assessor and take longer — we tell you which path yours is on.
After IPEC registration is granted and underwriting partnerships are finalised. Register interest and we will tell you when cover goes live.
Cover worth having
Register interest and we will let you know when ThumaShield products become available.